Nourished Rewards Expiry InformationUpdated 23 days ago

Where can I see my available Nourished Rewards? 

To find out whether you have Nourished Rewards, visit your Nourished Rewards page. You can access this by clicking here and logging in.

When do my Nourished Rewards points expire?

• Your Nourished Rewards points are valid for 180 days from the date you earned them.
• If you are logged in, each time you place an order or earn new rewards points, your expiry date will reset.
• We’ll send you an email or SMS reminder a few days before your points expire.

I seem to be missing some Rewards, what's happened to them?

Before you get in touch, please see if any of the below scenarios apply: 

 1. You placed an order without logging into your account

To earn Nourished Rewards on your orders, you must be logged into your account at checkout. If you're not logged in, a message will remind you, but please note that rewards cannot be earned unless you're logged in. If you need help, please get in touch. 

 2. Your Rewards have expired

Rewards are valid for 180 days from your last logged-in order. Make sure that you are signed up for our emails so that we can remind you before your Nourished Rewards are due to expire. To subscribe to our emails, enter your email address into the email field within the footer of our website.

3. You’ve spent your rewards

You can check to see the rewards you have redeemed by logging in to your Nourished Rewards page and clicking on the 'Rewards History' button.

You can see the rewards you have applied to your previous orders by logging in and viewing your Order history. Under each order you have the option to view details.

If you click this button, under Total summary you can see the voucher codes that have been applied to this order. All Nourished Rewards codes will start with the letters NR.

4. You’ve had an order or partial order refunded

If an order or any item(s) within one of your orders is refunded, any Nourished Rewards earned from the refunded items will be deducted from your balance.

If you’ve checked these things, and still think something is not right, please get in touch. 

What happens if I don’t use my Nourished Rewards before they expire?

Any unused Rewards will expire 180 days after the date you last earned them. After this time, they cannot be used. If you are subscribed we’ll send a reminder email or SMS before your Rewards expire, so you don’t miss out.  

If my order or any item(s) within my order are refunded, will my Nourished Rewards be affected?

Yes, if your order or any item(s) within your order are refunded, any Nourished Rewards earned from the refunded items will be deducted from your balance.

I don’t want rewards expiry emails. Can I unsubscribe from these?

Yes. You’re in control of the emails you receive from us. Simply click on the unsubscribe link at the bottom of any marketing emails we send you if you no longer want to receive these.

Have another question? Get in touch.