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Product Returns & Information

How can I make a return?

We accept change of mind returns within 30 days of purchase on products, provided they are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us. Please send your products to our address

I've received a faulty or damaged item, do I need to return it?

We're sorry to hear you've received a faulty item or one that was damaged on its way to you. No need to send it back, simply Contact us and we will sort everything out for you. If your product is faulty, we would appreciate if you could also let us k

I've had a reaction. Can I return the product?

If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it. We cannot accept returns of products you have personal sensitivities to. Please

My product is out of stock, when will you get more?

Apologies if we don't have what you want right now. If your product is available in Australia, we will get it back very soon. Simply subscribe to be notified using the "Notify Me" field on the product page, and you'll be the first to know when more a

Purchasing and shipping chocolate

Chocolate products are packaged in our standard eco-friendly packaging, which doesn’t provide cooling. Please be mindful when you order; if the weather is hot at your delivery area; or on your order’s route to your address, the heat exposure can dama

An item is missing from my order - what can I do?

If you can't see an item in your parcel, please double-check that you've pulled all your goodies out of your box and flattened any packaging. Products have been known to hide in the paper padding. If you could double check that would be greatly appre

Information about product recalls

Very rarely, our brand suppliers may require products to be recalled due to possible concerns, or for further investigation. Recalls are always related to specific batches of products. If you’ve purchased a product from a batch requiring a recall or

When will I get my refund?

We will email you to let you know as soon as your return has been received and processed. Please allow 5 working days for your refund to show in your account.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order!. Please contact us so we can sort this out for you. Please send us a photo of the item you've received and include the name of the product that is missing.