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We accept change of mind returns within 30 days of purchase on products, provided they are returned in the same condition as they were bought and have not been used, opened, or damaged on their way back to us. Please send your products to our address
We're sorry to hear you've received a faulty item or one that was damaged on its way to you. No need to send it back, simply Contact us and we will sort everything out for you. If your product is faulty, we would appreciate if you could also let us k
If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it. We cannot accept returns of products you have personal sensitivities to. Please
Apologies if we don't have what you want right now. If your product is available in Australia, we will get it back very soon. Simply subscribe to be notified using the "Notify Me" field on the product page, and you'll be the first to know when more a
Chocolate products are packaged in our standard eco-friendly packaging, which doesn’t provide cooling. Please be mindful when you order; if the weather is hot at your delivery area; or on your order’s route to your address, the heat exposure can dama
If you can't see an item in your parcel, please double-check that you've pulled all your goodies out of your box and flattened any packaging. Products have been known to hide in the paper padding. If you could double check that would be greatly appre
Very rarely, our brand suppliers may require products to be recalled due to possible concerns, or for further investigation. Recalls are always related to specific batches of products. If you’ve purchased a product from a batch requiring a recall or
We will email you to let you know as soon as your return has been received and processed. Please allow 5 working days for your refund to show in your account.
We are sorry to hear you received the wrong item in your order!. Please contact us so we can sort this out for you. Please send us a photo of the item you've received and include the name of the product that is missing.