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Nourished Life Australia

Have questions about your Order, Delivery, Rewards, Payments, Returns etc? Find all information for customers here

Help & Support - Customer Information | Nourished Life Australia

How long does it take to deliver in Australia?

How much does shipping cost?

How long will it take to ship my order?

Do you offer free shipping?

Can I have an order sent outside of Australia?

Will my order be charged incoming goods tax? Customs & Import restrictions

My order hasn't arrived, can you help me locate it?

How can I change the Delivery Address on my order?

Do you have a Click and Collect options?

Can I send my order to a business address or a PO box?

My parcel’s delivery failed because no one was at the address, what do I do?

How much will International shipping cost?

Delivery

I can't sign-in to my account, how do I reset my password?

I've reset my password but I still can't log in, what do I do next?

How to finish setting up my account on the new Nourished Life site?

My discount code is not working

How to place an order?

How to Place a Guest Order?

How to purchase a gift card / gift voucher

How do I manage Browser Notifications?

Manage my advertising preferences

How to delete browsing data / clear my cache'?

How to display prices in my currency?

How to add and view products on my wish list?

Why does the product price increase when I get to the checkout page?

Website Support

Qantas Points FAQs

What are Nourished Rewards and can I earn them on every order?

How do I redeem my Nourished Rewards?

Nourished Rewards Expiry Information

How do Nourished Rewards tiers work?

How can I refer friends & family?

How do double and triple point offers work?

What are $500 seasonal giveaways?

What are $100 monthly giveaways?

How do I get a birthday surprise?

How do I earn Nourished Rewards points for placing reviews?

Nourished Rewards

An item is missing from my order - what can I do?

My order is missing - what can I do?

How can I cancel my order?

How can I change my order?

The gift card I sent hasn't been received

How do I track my order?

My Order

How to unsubscribe from emails?

How can I update the email address on my account?

How do I log out of my account?

I had an account but I can't login to it - how do I finish setting up my account on the new Nourished Life site?

My Account

How can I make a return?

I've received a faulty or damaged item, do I need to return it?

I've had a reaction. Can I return the product?

My product is out of stock, when will you get more?

Purchasing and shipping chocolate

Information about product recalls

When will I get my refund?

What do I do if I receive the wrong item in my order?

Product Returns & Information

Paying with Credit Card

Paying with PayPal

Paying with Shop Pay

Paying with Google Pay

Paying with Afterpay

Paying with Gift Voucher / Gift Card

Payment Options

Do you gift wrap?

Are Nourished Life products natural?

How to contact you?

Do you accept recycling for blister packs or empty beauty products?

About Us

I had an account but I can't login to it - how do I finish setting up my account on the new NL site?

Welcome back 😊  If you had an account on our previous website, all you need to do to login, is to complete setting up your account first. If you can't see the email in your main inbox make sure you check your spam folder too, or search for an email

<h3 id="isPasted" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">I had an account but I can&apos;t login to it - how do I finish setting up my account on the new NL site?&#xA0;</h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">Welcome back &#x1F60A; &#xA0;If you had an account on our previous website, all you need to do to login, is to complete setting up your account first.<p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <h3 id="how-to-complete-your-account-setup">How to complete your account setup:</h3><ol><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://nourishedlife.com.au/account/register?reactivate" rel="noopener noreferrer" target="_blank" title="https://nourishedlife.com.au/account/login">Click here</a> to start</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Enter your details, then click &#x201C;LOGIN.&#x201D;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You&#x2019;ll receive an email with a link to complete your account setup</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Check your inbox for this email and click the &#x201C;SETUP MY ACCOUNT&#x201D; button inside</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You will then be asked to setup a password. Once complete, your account is ready to go!</li></ol> <h3 id="i-cant-find-my-account-set-up-invite-email">I can&apos;t find my account set up invite email</h3><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">If you can&apos;t see the email in your main inbox make sure you check your spam folder too, or search for an email message from:<p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><img src="https://attachments.gorgias.help/mJQz8750P02adpn4/hc/z8QbV2P8NR2ogePy/2024091623-6302af5f-1ce7-4978-af81-81c566f1d64b-9eba8ba2-e073-4ea9-a6b4-ea46ec46147e.png" style="width: 300px;" class="fr-fic fr-dii"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">You may need to add our email address to your list of safe senders.<p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">Having trouble? Not a problem - simply <a href="https://www.nourishedlife.com.au/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> and we&apos;ll get you back in &#x1F604;&#xA0;

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