I can't sign-in to my account, how do I reset my password?

Find out how to complete your account set up on our new site here - setting up my account

Password resetting will work for accounts that have already been fully set up on our new site.

If you have forgotten your password, you can reset it by following these instructions:

Did this submit button work? Here are your next steps:

Your password reset email may take a few minutes to arrive. Please check you have entered your email address correctly. You’ll also want to check your spam or junk folder too.
If you can't see the email in your main inbox make sure you check your junk/spam folder or search for: and add this email address to your 'safe senders' list
If you have requested a password reset email to be sent to you more than once, please click the 'Reset your password' button on the most recent email, as each email expires the link on the previous email.

Password reset emails are valid for 24 hours only. If more than 24 hours have passed, you’ll need to request a new password reset email following the instructions above.
If you’ve requested more than one password reset email, you may be using an expired email. Any new request will make previous emails invalid. Please make sure you use the 'reset your password' button from the most recent email we have sent you.

As you are saving your new password, please type your password manually, and avoid allowing your internet browser to auto-populate a saved password.
Delete any black dots in the password field – these would be your old password saved to your browser memory
If more than one reset password email has been sent to you - please use the latest one
You can also try to clear your cache on your browser with these easy steps.
If none of these solutions work, please don't hesitate to contact us.

I can't sign-in to my account, how do I reset my password?Updated 3 days ago