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Website Support

I can't sign-in to my account, how do I reset my password?

Find out how to complete your account set up on our new site here - setting up my account. Password resetting will work for accounts that have already been fully set up on our new site. If you have forgotten your password, you can reset it by followi

I've reset my password but I still can't log in, what do I do next?

This may be because your browser is entering an old password saved in its memory. Try:. You can delete your old password from the 'Password Manager' passwords section of your browser's settings, so it's in with the new!. Select ‘Manage Passwords’ fro

How to finish setting up my account on the new Nourished Life site?

Welcome back 😊  If you had an account on our previous website, all you need to do to login, is to complete setting up your account first. If you can't see the email in your main inbox make sure you check your spam folder too, or search for an email

My discount code is not working

My promo code is not working? What should I do?Please check that your order meets the requirements of the discount code. Each discount code has specific conditions that must be met, to get the discount offered. For example - minimum order value.Doubl

How to place an order?

Once all the products you wish to purchase are in your cart, click the 'Shopping cart' icon at the top right corner of the site, and click 'Check out'. At any stage of checking out, you can find the 'Gift card and discount code' window at the top rig

How to Place a Guest Order?

Yes you can 😀. Please note that guest orders do not allow you to enjoy NL Club Rewards such as earning or redeeming Reward points, and guest orders' value isn't added to your total yearly spend, which is used for NL Rewards club tiers. Simply - When

How to purchase a gift card / gift voucher

Make sure the gift card is the only product in your cart, and head to the checkout. Yes – simply tick ‘Send to myself’ at the top of the pop-up window and enter your email address. Yes – select ‘ SEND LATER’ then the date in which you want the gift c

How do I manage Browser Notifications?

Browser notifications are messages sent from a browser that will be displayed on your screen. Notifications are sent to users who give us consent to receive the messages from us. We want to share useful information about our deals and wellness tips w

Manage my advertising preferences

We track your browsing activity on our website, in order to provide you individualised advertising as you browse other sites across the internet, that display advertisements, such as Google, Microsoft, Facebook, Instagram etc. To manage your Google p

How to delete browsing data / clear my cache'?

Deleting your browsing data, or clearing your cache' can improve your shopping experience or overcome browsing issues. Below are instructions on how to clear your cache on different devices:. 1. Launch the Settings app on your iOS device. 2. Scroll d

How to display prices in my currency?

Our online shop transacts in Australian dollars only. This means that regardless of the currency displayed on your screen, you will be charged in AUD Dollars, and your bank may charge you currency exchange fees. Our store will automatically adjust to

How to add and view products on my wish list?

Easy! First, please log in to your Nourished Life account. Once you’re logged in, click the 💚 icon next to the ‘Add to cart’ button on any product you want to save for later. Once you’re logged on, click the 💚 icon on the top banner, next to the se