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My Order
An item is missing from my order - what can I do?
If you can't see an item in your parcel, please double-check that you've pulled all your goodies out of your box and flattened any packaging. Products have been known to hide in the paper padding. If you could double check that would be greatly appre
My order is missing - what can I do?
Your order tracking page will show you when your parcel is expected to be delivered. If it hasn't arrived within the targeted time, please let us know so we can chase it up for you. If you're unable to find your order, and it is marked as delivered,
How can I cancel my order?
We are more than happy to help you to cancel your order if it has not been dispatched yet. If your order was placed within the last 30 minutes you will be able to use the “Edit your order” option. You’ll find this on:. To make changes from your order
How can I change my order?
If your order was placed within the last 30 minutes you can make changes to your order through our "edit your order" option. If your order was placed within the last 30 minutes you will be able to use the “Edit your order” option to add to your order
The gift card I sent hasn't been received
The gift card you've purchased is sent by email to the email address you have given us when purchasing the card. (The gift card code doesn't appear in the order confirmation email you receive when placing your order). If the giftee hasn't received th
How do I track my order?
We’ll email you your tracking number as soon as your order has been packed and is ready for collection by our courier. You can also find your order's tracking number in the 'Order History' tab on your Nourished Life account. You can then track your p
Forgot to add my promocode
Forgot to add your promo code?. No worries—we know that’s frustrating. If your order was placed within the last 30 minutes, you can still add your promo code providing your promo code meets the terms and condition. How do I add my promo code after co
Making changes to your order
Placed an order and need to make a change?. Great news as long as you have placed your order within the last 30 minutes you can make changes. What changes can I make?. How do I make these changes?. If your order was placed within the last 30 minutes
How do I change the address on my order
We know that’s frustrating and can help. If your order was placed within the last 30 minutes, you can still make changes to your address. How do I change my address?. If your order was placed within the last 30 minutes you will be able to use the “Ed